Emotional Intelligence quadrant

Emotional Intelligence (EI) is what makes the difference between top performing leaders and the rest – and this course gives you the practical tools to develop EI in yourself and your team. 

Research by Daniel Goleman and the Hay Group has found that high Emotional Intelligence is a bigger predictor of success in executive roles than IQ, and that the contribution of EI to success increases at higher levels. Emotionally intelligent leadership makes a big, measurable difference in three crucial areas: employee retention, productivity, and customer service.

The good news is that Emotional Intelligence can be improved. This course will teach you how to develop your own Emotional Intelligence, how to improve the ’emotional climate’ to maximize your team’s productivity, and give you simple, usable formats that will enable you to add a coaching style of management to you leadership repertoire. You will also receive a pre-course emotional intelligence self-assessment to help you identify your own goals for the course, and leave with your own action plan for developing your competencies as an emotionally intelligent leader.

Emotional Intelligence Training

Andy Smith demonstrating the centering technique for emotional stability with a volunteer

What the course covers:

  • The business case for emotional intelligence
  • Goleman’s Four-Quadrant Model of emotional intelligence
  • How to develop self-awareness
  • Emotional self-management skills
  • Building empathy and listening skills
  • Emotionally intelligent communication
  • Using the Four-Quadrant model to handle ‘difficult’ people
  • How to affect your team’s “emotional climate”
  • Leadership styles: ‘resonant’ versus ‘dissonant’
  • Checklist for an emotionally intelligent team
  • How to hire for emotional intelligence
  • How to give emotionally intelligent feedback
  • Developing your own action plan for emotionally intelligent management


On completion of this workshop, participants will have:

  • A conceptual understanding of emotional intelligence
  • An awareness of the benefits of emotional intelligence for managers
  • Ways to manage their own emotional state better
  • Processes to improve results through an emotionally intelligent management style
  • Formats for giving and receiving feedback in an emotionally intelligent way
  • Great interview questions to assess emotional intelligence
  • A plan to develop their own emotional intelligence into the future

What participants will learn:

  • Why you affect the mood of your team more than you realise
  • How to stay calm in any situation
  • How to understand your team better
  • What emotional intelligence is and why it’s essential for managers
  • How to use your emotional intelligence to improve any ‘difficult’ working relationship
  • The six leadership styles – when to use each one, and when not to use them
  • How to develop emotional intelligence in your team
  • How to reduce barriers to communication within your team
  • What you need to do to develop your own emotional intelligence


‘Andy has run several emotional intelligence training days and large-group
half-day intros for us. Participants come away with a solid understanding of
what emotional intelligence is, and many practical ways they can use it for
themselves and their teams. The feedback tells us that they also enjoy
themselves while they are learning!’

– Sharon Clayton, Training Organiser, Lancashire County Council

‘A good course with practical applications – very good trainer, kept me interested’

– Anne Woodhead, Clinical Nurse Leader, Manchester Heart Centre

Course content can be tailored to your organisation’s precise requirements.

Courses can be delivered with or without PowerPoint visual aids as desired. Please add a projector to the room requirements if PowerPoint is required.

Contact Andy Smith on 0844 284 6372 (from UK), +33 (0)5 55 35 64 72 (international), or andy@coachingleaders.co.uk to discuss your training requirements.

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