The ‘Golden Rule’ or ‘ethic of reciprocity’ – essentially, ‘treat others as you would like others to treat you’ – is one of the foundation stones of morality, not just in Western thought but in religions and cultures worldwide. It’s…
What Research Says About How To Give Feedback
I came across a useful short article in the New York Times by Alina Tugend summarising research into the effects of ‘bad’ events (setbacks, losses, criticism) versus ‘good’ events (progress, gains, praise): Praise Is Fleeting, but Brickbats We Recall. This is…
How To Engage Your Young Talent At The Start Of A New Job Or Project
While thinking about the challenges of managing ‘Generation Y’ or ‘Millennials’, I came across this excellent article on the HBR blog by Chris Resto, author of ‘Recruit or Die: How Any Business Can Beat the Big Guys in the War…
The ‘S.T.I.R.S.’ Model for Emotionally Intelligent Feedback
Bearing the principles for delivering emotionally intelligent feedback from the previous article in mind, here are the steps for actually delivering the feedback. As a reminder that what you should be doing is stirring the recipient to change their behaviour,…