You will have come across the idea, which probably originated with NLP, that ‘every communication should have a desired outcome’. You might want to change someone’s mind, to get them to do something for you, to sell them something, or…
How To Get People To Change Their Minds
Getting someone to change their mind, especially when they feel strongly about something, is never easy. If you go straight in, and especially if you let your strong feelings on the topic get the better of you, the chances are…
How To Improve Your Training With Think Pair Share
‘Think-Pair-Share’ is a tried and tested method for getting learners to reflect on and deepen their understanding of material. It also has the advantage of breaking your course content up into memorable chunks, and helping your students to stay engaged and…
The Emotionally Intelligent Way To Receive Feedback
There are four possible reactions when someone gives us feedback, depending on a combination of how open we are to the feedback and how confident we are in our own ability to handle and learn from challenges. Defensive (Low Openness/Low…
Double-Loop Learning
More about Chris Argyris and Donald Schön’s ideas – following on from the “Espoused Theory and Theory-in-Use” posting. Our actions can be viewed as keeping some set of variables within acceptable limits. These variables are determined by our theory in…