
You will have come across the idea, which probably originated with NLP, that ‘every communication should have a desired outcome’. You might want to change someone’s mind, to get them to do something for you, to sell them something, or…
There are four possible reactions when someone gives us feedback, depending on a combination of how open we are to the feedback and how confident we are in our own ability to handle and learn from challenges. Defensive (Low Openness/Low…
Cookies are initially disabled. To enable cookies and use all the features of the website, click 'Accept'. More information and cookie policy
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.