Yesterday, I wasted most of a beautiful sunny Sunday morning trying to fix an email problem. Today, five minutes work made it a non-issue. What changed in between the two? I took a step back, rethought, and discovered there was an…
Email as a way of communicating has certain ‘traps’ baked into it, which can obscure your message, mess up your working relationships, or if you’re really unlucky even end your career. These pitfalls are easy to avoid – and yet…