You will have come across the idea, which probably originated with NLP, that ‘every communication should have a desired outcome’. You might want to change someone’s mind, to get them to do something for you, to sell them something, or…
Double-Loop Learning
More about Chris Argyris and Donald Schön’s ideas – following on from the “Espoused Theory and Theory-in-Use” posting. Our actions can be viewed as keeping some set of variables within acceptable limits. These variables are determined by our theory in…