7 Rules For Dealing With Angry Or Aggressive Clients

Some very sound advice by Adam Sargant of Personnel Development, a communication and thinking skills trainer (and former mental health nurse) in this article.

I’ve haven’t met Adam face-to-face yet, but from our email exchanges and his online writings he’s a wise and clear thinker – as you’ll see. He will be running a session for us on this very topic at the North West Business NLP and Emotional Intelligence Group on 5th July which I’m looking forward to.

Cookies are initially disabled. To enable cookies and use all the features of the website, click 'Accept'. More information and cookie policy

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.