There are four possible reactions when someone gives us feedback, depending on a combination of how open we are to the feedback and how confident we are in our own ability to handle and learn from challenges. Defensive (Low Openness/Low…
The ‘S.T.I.R.S.’ Model for Emotionally Intelligent Feedback
Bearing the principles for delivering emotionally intelligent feedback from the previous article in mind, here are the steps for actually delivering the feedback. As a reminder that what you should be doing is stirring the recipient to change their behaviour,…