Many business processes, essential as they are, don’t in themselves make the heart beat faster. How can we use Appreciative Inquiry to stimulate generative thinking about topics that are hard to engage with emotionally?
Here’s how I got security staff and nurses in a women’s prison to engage with an Appreciative Inquiry into redesigning their drug dispensing regime – and in the process made it easier for the two very different professional groups to connect with each other as human beings rather than ‘us and them’.
This episode includes:
- Waking people up from their normal ‘waking trance’
- The opening question that turned the mood around
- Connecting with the human stories behind the technical routine
… and more!
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References in this episode
The ‘working trance’ that I mention is pretty much the same as the ‘waking trance’ that I talk about in this article (except it happens when people are at work). I came across the idea of ‘waking trance’ in the book Trances People Live by Stephen Wolinsky, which was a big influence on my work as a hypnotherapist in the nineties.
