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How To Hire For Emotional Intelligence (3): Behavioural Event Interviewing

One of the most useful methods to help you hire emotionally intelligent people is ‘Behavioural Event Interviewing’. Here’s how to use this method, with some tips to get the best from it. What Is Behavioural Event Interviewing? In Behavioural Event Interviewing you ask the candidate to describe an experience or situation they encountered in a

Drive by Daniel Pink

Performance Related Pay And Bonuses Don’t Work – But People Still Believe They Do

Are people more, or less motivated when they are offered a reward for completing something well? If you’re like most people you will probably have said ‘more’ – but there’s a wealth of research dating back 45 years showing the opposite. In fact, the research shows that while external incentives like cash bonuses or performance

Why you don’t need to feel guilty when you take a break

We all know that we work better and feel less stressed if we take regular breaks during the working day. However, the stressed individual may feel uncomfortable and guilty about taking breaks, even when they admit that their usual driven work patterns are causing them stress (“but the work just won’t get done”). Research is

7 Rules For Dealing With Angry Or Aggressive Clients

Some very sound advice by Adam Sargant of Personnel Development, a communication and thinking skills trainer (and former mental health nurse) in this article.

I’ve haven’t met Adam face-to-face yet, but from our email exchanges and his online writings he’s a wise and clear thinker – as you’ll see. He will be running a session for us on this very topic at the North West Business NLP and Emotional Intelligence Group on 5th July which I’m looking forward to.

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