Sometimes, when a tough issue needs to be resolved, you have to confront a colleague with your perspective on the consequences of their behaviour. Many managers shy away from doing this, for various reasons: being uncomfortable with confrontation, not wishing to upset the other person, being afraid of opening a can of worms, hoping the
A quick summary of some interesting items I’ve read recently about how to make your workplace more emotionally intelligent and get your staff engaged with their work. First up is Gallup chairman and CEO Jim Clifton, blogging about What Makes Workplaces Miserable. It turns out that it’s not pay, benefits, or work-life balance that makes the
One of the best ways of keeping up with the latest thinking in psychology as it relates to management and business is by listening to podcasts. If you’ve got a period in your day when you’ve got time to listen – like commuting to work, or in my case walking the dog, podcasts are an
