The ‘S.T.I.R.S.’ Model for Emotionally Intelligent Feedback

Bearing the principles for delivering emotionally intelligent feedback from the previous article in mind, here are the steps for actually delivering the feedback. As a reminder that what you should be doing is stirring the recipient to change their behaviour,…

7 Rules For Dealing With Angry Or Aggressive Clients

Some very sound advice by Adam Sargant of Personnel Development, a communication and thinking skills trainer (and former mental health nurse) in this article.

I’ve haven’t met Adam face-to-face yet, but from our email exchanges and his online writings he’s a wise and clear thinker – as you’ll see. He will be running a session for us on this very topic at the North West Business NLP and Emotional Intelligence Group on 5th July which I’m looking forward to.