
You will have come across the idea, which probably originated with NLP, that ‘every communication should have a desired outcome’. You might want to change someone’s mind, to get them to do something for you, to sell them something, or…
The ‘Golden Rule’ or ‘ethic of reciprocity’ – essentially, ‘treat others as you would like others to treat you’ – is one of the foundation stones of morality, not just in Western thought but in religions and cultures worldwide. It’s…
This is a simple 5-step process to for influencing people to change their minds. It’s not the only way to do it, but it does give a step-by-step process that I trust you will find useful. The process is derived…
Bearing the principles for delivering emotionally intelligent feedback from the previous article in mind, here are the steps for actually delivering the feedback. As a reminder that what you should be doing is stirring the recipient to change their behaviour,…
NLP jargon alert! “Calibration”. What on earth does this mean? You know if you have a pair of old fashioned kitchen scales, you have to make sure they are set to zero before you measure something. That way, you are…
Some research from Dr Robert Cialdini’s excellent Inside Influence Report for May 09 suggests that the emotional state of an audience affects how receptive they are to particular kinds of messages. To save on processing effort and stave off information…
Researchers at the University of California-Berkeley last week successfully teased the uplifting emotion, stimulating the vagus nerve, from lab subjects after playing them Barack Obama's victory speech. The subjects reported "a feeling of spreading, liquid warmth in the chest and a lump in the throat." Past attempts to elicit the emotion failed. Vistas of the Grand Canyon didn't cut it. Neither did reading poetry to test subjects.
Later in the same article, Haidt says something else that caught my eye:
At last…
(thanks to Sandy McMullen for bringing this to my attention)
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