Practical Appreciative Inquiry Training

Starts 16 September 2024

 Book before 16 July to get $100 early booking discount!

Get started using Appreciative Inquiry confidently with teams and small groups

Discover a practical, scalable process that you can use to:

  • Structure a team coaching session that will change thinking and generate results
  • Quickly get diverse groups talking freely to each other
  • Get everyone collaborating on creating a shared vision
  • Unleash the creativity of everyone in the team to generate new ideas
  • Get from vision to action plan in less than two hours, with an engaging, participative method that involves the whole team

What’s in this online course?

Early booking discount expires in:

"It was a fantastic course. Andy facilitated our learning ensuring we came away with knowledge and tools that we could immediately use in our consultancy and leadership coaching client work."
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Rita J Bailey
Coach, Facilitator, Mediator, MBTI Practitioner, UK
"I wanted to learn more about the AI approach and use it in my teams/organisations work. Andy's experience, the examples, the materials - everything just added to the blend nicely.
The pace of the course was just right for me. The diverse group was also a big plus.
I really liked the holistic approach - Appreciative Inquiry can be used to shift mindsets & approach to life."
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Shabih Zaidi
Consultant Anthropologist, Executive Leadership Coach, Facilitator & Trainer, Switzerland
"I truly enjoyed this course and highly recommend it. I see this is an inclusive, creative approach to problem solving. As we are now facing defining what the future of work from home and in office interaction will look like and the effect it will have on culture and results, this process will prove to be very beneficial, allowing our teams to help design the roadmap to success. "
Rebekah Hogan
President, MarkahVida - Talent Optimization and Strategy Alignment Consulting for Small to Mid-Size Businesses, USA
"The sessions were dynamic and we were able to put the theory into practice as well as share insights with others on the course.
Each week, Andy added new layers of information from all our questions by adding more and more to the LMS he uses.
Andy has also offered post-learning support to those of us who need it."
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Sarah Setterfield
Coach and Facilitator, UK

Why the world needs more Appreciative Inquiry facilitators

If, like me, you work with teams to help them improve their performance, you know that they are under increasing pressure to produce quick results.

Pressure makes people narrow their focus right down to achieving targets.

Unfortunately, it also shows up any weaknesses in the team.

The focus on ‘getting results yesterday’ often means relationships within the team are neglected, leading to mistrust, cynicism and blame culture.

The more this happens, the more it shuts down trust, openness to new ideas, and creative thinking – the very things that the team needs to find new solutions.

As a change agent, this can be frustrating. You know that the people in the team can do better, if they weren’t holding themselves back by lack of trust and poor communication.

But getting hard-pressed team members to trust each other more and communicate better isn’t easy – especially if they resent any time spent on this as a distraction from hitting their deadlines.

So as a coach, facilitator, and trainer, I was always looking for more effective ways of coaching and engaging teams.

When I came across Appreciative Inquiry – a leading-edge method for getting people to focus on what’s working and do more of it to get better results – I knew I had found that more effective way.

Each time I used Appreciative Inquiry, I was amazed by how quickly it could:

  • Dissolve cynicism
  • Get normally reserved people to drop their defences and open up to each other
  • Enable team members (and their bosses, and customers) to have structured conversations about where things are now, and how they could be improved – without it turning into a whinge-fest.

I’ll confess, it took me a long time to get confident using Appreciative Inquiry. As it was usually presented, there was a lot of academic language, and it wasn’t always easy to see how to translate the theory into practical, step by step actions.

Gradually, I gained experience in using the method, with participants ranging from prison officers and apprentice engineers to business owners and elected representatives.

I got plenty of practice in how to explain Appreciative Inquiry to all kinds of people in a business-friendly way, without the alienating jargon.

About 15 years ago I started teaching a two-day Practical Appreciative Inquiry course to show other coaches, trainers and business owners how to get started with Appreciative Inquiry.

Many of the participants who have taken that course told me that they had read up on Appreciative Inquiry, maybe even taken some training in it, but they needed confidence about putting it in to action.

They needed to know that they’re doing it ‘right’, about when to use it and when not, and how to apply Appreciative Inquiry when they are working in cynical, negatively oriented corporate cultures.

From what the participants on that ‘offline’ version of the course have told me, and from how they’ve been using Appreciative Inquiry since completing the course, I know that it’s possible to give you everything you need to start using the method with confidence in a short time.

And from the many online Practical Appreciative Inquiry courses that I’ve run since 2019, and from what previous participants have reported back, I know that coaches, trainers and change agents like you can take what they’ve learned in the online course and start applying AI in the real world.

"Andy cleverly used technology and we had meaningful breakout sessions despite it being online.
He was also very committed to the success of the participants.
Even after the closure of the online course, he availed himself to walk us through our preparations and shared ideas on how else to make a session better."
Lily Koh
Solution Focused Coach, Singapore
"What I needed was some hands-on experience with the process of AI.
During the course, Andy provided exercises for us to tackle in smaller break-out groups. These gave me what I was looking for.
Now, having experienced the process for myself, I am much more confident in describing it to others and facilitating my own sessions.
I endorse and recommend the program because of Andy’s practical approach to learning."
Paul Kimmerling
Consultant, Coach, and Facilitator, USA
"I had the pleasure of joining Andy’s Appreciative Inquiry course and he’s a pro. It was a great opportunity to connect with others who are keen to learn more about how we can bring AI into our work. A fascinating course well delivered!"
Colette Reilly
Life & Leadership Coach helping Change Makers Unleash their Brilliance in Life, Home & Business, Scotland
"Andy ensured that we understood what type of scenarios AI was applicable for, and with engaging and interactive presentations broke down the jargon with practical real world examples. The confidence I gained through attending Andy’s course has re-invigorated my passion for improvement.
Alexandra Robinson
Alexandra Robinson
Senior Financial Analyst, Jaguar Land Rover, UK

What's In The Course?

The aim of the Practical Appreciative Inquiry course is to give you everything you need to get started using Appreciative Inquiry with teams and small groups, even if you’ve never used Appreciative Inquiry before.

The curriculum goes like this:

Pre-Study: Intro to Appreciative Inquiry, where it came from, the neuroscience of Appreciative Inquiry, Principles, and the 5-D format (Definition, Discover, Dream, Design, and Delivery or Destiny).

Group Zoom calls: five 90-minute coaching calls taking you through each stage of the 5-D format, backed up by video and audio recordings of each call and more short instructional videos (with transcripts) covering the learning points. 

Week 1: The ‘Definition’ stage: how to craft Affirmative Topic wording, a quick way to ‘flip’ problem statements into Affirmative Topics, a checklist of characteristics for successful Affirmative Topics, how to acknowledge ‘negatives’ and move beyond them, and what to do when it’s hard to get the topic wording right.

Week 2: How to facilitate the Discovery stage, and how to conduct successful Appreciative Interviews (formats, how to craft questions, what interviewers need to know)

Week 3: How to facilitate the Dream stage, formats for building a shared vision, how to encourage the ‘non-creative’ participant

Week 4: How to facilitate the Design stage, how to ensure quiet/introverted participants are heard, formats for getting from Dream to Delivery

Week 5: How to facilitate the Delivery stage, the Fishbone/Swim Lanes format for quick, inclusive planning, when (and when not) to use Appreciative Inquiry, review of course experience.

On top of the lessons, you also get:

  • Lifetime access to the call recordings and all the instructional videos – useful if you want to refer back to something!
  • A one to one coaching call to help you plan your first Appreciative Inquiry implementation
  • The Appreciative Inquiry Toolkit that gives you step by step instructions for how to conduct each stage, example session agendas from AI meetings that I’ve facilitated, what kind of art materials to use for ‘in the room’ workshops, etc.

The course now includes 33 learning-packed instructional videos (also available as audio and transcripts) covering every stage of the Appreciative Inquiry 5D cycle, to view at your own pace so you can back up the learning you get from the live calls and have a reference any time you need it in the future

"I took Andy's Practical Appreciative Inquiry course and found it to be one of the best courses that I have taken online.
I found his knowledge of the subject extended far beyond "book" learning and offered insights not normally found in the average instructor.
I left the course confident that I could not only apply Appreciative thinking in my own work but adequate enough to get others started down that path."
Joe Dager
Business Development, Action Research, Customer Interviews, USA
"A clear and comprehensive course on Appreciative Enquiry expertly delivered - what more could you want?   The mix of theory, explanation and interactive exercises provides a comprehensive learning experience enlivened by Andy’s experience and enthusiasm.
I now have a clear understanding of how to facilitate AI learning and the confidence to do so. "
Jefferson Cann
International Leadership and Performance Coach, Speaker and Facilitator, UK
"Andy's practical Appreciative Inquiry course was a great way to go into more depth about the practicalities of using this model. What set the course apart was the collection of extensive resources he offers participants on this course, from videos to downloadable conversation templates, articles and more.
Andy has a depth of knowledge, a true passion for the process, a welcoming manner and a capacity to explain things simply and clearly to ensure people can use these skills."
Charlotte Wiseman
Leadership and wellbeing consultant - Positive organizational psychology consultant - Mental Health First Aid Trainer, UK

What do I need to know?

Dates: TBC

Group size: This is a small-group course to ensure you get enough individual attention. I will be accepting a maximum of 12 participants per group.

Dates: The Practical Appreciative Inquiry online course is a short programme of pre-study (using videos, audio, and documents) followed by 5 group coaching calls that meet online via Zoom for 90 minutes each Monday on these dates in 2024:

16 September, 23 September, 30 September, 7 October, 14 October.

Call times: You have a choice of two time slots for the calls, so you can join from anywhere in the world. The calls are at 09:00 (9AM) UK time OR 17:00 (5PM) UK time. 

Group size: This is a small-group course to ensure you get enough individual attention. I will be accepting a maximum of 12 participants per group, so book early to make sure of your place!

Support: You also get a one to one coaching session with me included with the course to help you plan your first implementation of Appreciative Inquiry. Previous students have said they have found this extremely valuable.

Each live lesson will include the opportunity to ask questions, and of course you can email me with your questions in between lessons and in comments on the course platform.

Your commitment: Pre-study will be around two hours at most. There will be some assignments in between each session, with a time commitment of around an hour per week.

Another big upside when you participate in a ‘live’ course like this is that you get much more access to me than there would be in the more traditional kind of online course where you only learn by watching videos. And it still keeps the big advantages of online courses, that you can attend it from anywhere in the world, without travel or accommodation costs, and you have a video of each lesson that you can review as many times as you want.

How much is it?

"The online nature of the course worked very well. It fitted my need for a course that wouldn’t require me to travel and would fit in with my various work and personal demands.
I didn’t feel I lost out compared to an in-person course because it was a relatively small group, we were all on video together and there was a lot of interaction and chat. We were all spread around the globe but for the duration of the sessions it didn’t feel like it!
I really enjoyed the course and feel confident enough to begin using what I have learned with groups in the coming months."
Aoife Collins
Coaching and Consulting, Ireland

I used to offer the ‘classroom’ version of the course for £595 GBP per place.

But the price for this online course – that includes one-to-one coaching and lifetime access to the call recordings, instructional videos, and other materials, is only $597 USD.

Guarantee: You can book with confidence as I’ll give you a full refund if you’re not satisfied by the end of the course.

How do I book?

As it’s a small-group course (maximum 12 participants per group), email me first at to make sure there’s still a place available. The next course will be early 2024, so email me if you want to get on the waiting list. There’ll be an additional discount for booking very early, on top of the normal early booking discount.


As it’s a small-group course (maximum 12 participants per group), email me first at to make sure there’s still a place available.

Then click this button to book your place:


(Note: only reviews from genuine graduates of the course will be published)

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Coaching Leaders
Average rating:  
 4 reviews
 by Tom Knauf
Excellent experience

The practical AI course gave me all I needed to run an Appreciative Inquiry workshop at our NGO for peace work in Cali, Colombia. Soon, stories of high point experiences, success and joy filled the room and people addressed aspects they had never talked about in years. The appreciative approach enabled us to view even difficult topics from new perspectives, and at the end of the cycle, we were clear on where we were headed and which first steps we needed to take. We grew together as a team as we got to know each other better and thereby automatically imporved internal communication which was the central issue we were inquiring into. In the course, I could clarify all my questions and, besides, had lots of fun. Thank you so much!

 by Mandy Jennings
Fantastic course

This is a very well designed course. The teaching platform and materials are excellent with videos and transcripts to suit all learning styles. There are plenty of documents available as part of the course to enable you to get up and running with your own AI session very quickly. Andy is very thorough and his teaching style is engaging.

 by Sarah Setterfield
A Great Course!

The sessions were dynamic, and we were able to put the theory into practice as well as share insights with others on the course.
Each week, Andy added new layers of information from all our questions by adding more and more to the LMS he uses.
Andy has also offered post-learning support to those of us who want it.

 by Brian Fairchild
Insightful and motivating course

I have been aware of AI for over 20 years but felt I didn’t really understand it. This course is an excellent introduction to the subject. It assumes no knowledge of the subject and breaks it down into chunks. The platform that Andy uses to post the course videos and other materials is first class

Brian Fairchild

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