March 2014

How To Deal With Difficult Clients

March 22, 2014

If you’re a consultant, or a freelance professional like a web designer, independent trainer or graphic designer, you will have encountered your share of ‘difficult’ clients. Here are some tips for dealing with them and getting problems resolved. 1. Deal with client problems face to face Email is a terrible medium for dealing with issues

Leadership Emotional Intelligence Book Now Available

March 7, 2014

My new e-book, Leadership EQ: How To Lead With Emotional Intelligence, is now out. It’s the first in the ‘Quick Personal Development’ series, designed to provide no-frills, no-fluff answers for specific problems or challenges you may be facing. Here’s what the book is about: How do you get better results from your team by being

Course starts 31 August 2026

Are you a facilitator, coach, change agent or business owner?

Learn everything you need to get started with Appreciative Inquiry on the Practical Appreciative Inquiry facilitator training with Andy Smith - in an interactive live course backed up with lifetime access to training materials!

"Since this course I've been using the Appreciative Inquiry interview technique in one to one leadership coaching and group sessions with fantastic results"

Jo Murfin, Leadership Coach, People Strategy, Governance, UK

"I have recently completed this course and can highly recommend it. Andy is an excellent facilitator, coach, and leader on the course. He is very generous with his time and materials, and as a result, I learned more than I could have imagined and will take this with me into my work." - Jason Tait, Director of Pastoral Care/DSL and Co-Founder of the Student Voice Contextual Safeguarding Tool

Get Full Details Here