March 2013

The CRAFT Model – How To Influence People

This is a simple 5-step process to for influencing people to change their minds. It’s not the only way to do it, but it does give a step-by-step process that I trust you will find useful. The process is derived from NLP, but if you’re not familiar with that area you can slot in whatever

3 Insights On Leadership And Emotional Intelligence From Daniel Goleman

Specifically, these insights come from the book Primal Leadership (UK title The New Leaders) by Daniel Goleman, Richard Boyatzis and Annie McKee. For my money, this is still the best book on Emotional Intelligence as it applies to leadership. 1. The emotional climate affects results When people feel good, they think and work better, with

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