Bearing the principles for delivering emotionally intelligent feedback from the previous article in mind, here are the steps for actually delivering the feedback. As a reminder that what you should be doing is stirring the recipient to change their behaviour, it has the acronym STIRS: 1. Set the stage Make sure that you are in
I haven’t written many posts for the ‘Emotional Stupidity‘ category of this blog, as I usually prefer to look at things in an appreciative way. Occasionally, though, something comes along which is so emotionally ****witted that it just demands a little rant… Today I received a nicely formatted email from ‘Newsle’, which said: Hi Andy,
Sometimes, when a tough issue needs to be resolved, you have to confront a colleague with your perspective on the consequences of their behaviour. Many managers shy away from doing this, for various reasons: being uncomfortable with confrontation, not wishing to upset the other person, being afraid of opening a can of worms, hoping the
