December 2009

The role of emotion in decision-making

We are often told to keep emotion out of our decision-making, and decide on entirely rational grounds. Of course, when emotions such as anger are too strong, they affect our ability to think rationally. But outside of these extreme circumstances, emotions are not the enemy of reason. In fact, it is impossible to make meaningful

How to inoculate your team against contagious blame and negativity

Because I run in-house courses for a lot of different clients, I get exposed to a lot of first impressions of different workplaces. You can pick up a sense of the atmosphere of a particular office very quickly – some of them feel like they would be great places to work, while others would fall

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