It sounds like a tall order, but nevertheless, that’s some of what my friend Gavin Ingham is providing in his new Sales Training blog – in language that sales people can understand. See for example this entry where he suggests that asking the potential client "how are you today?" when you’re not interested in the answer may not be a good idea…
Mothers cradle babies on the left side because
it helps them to better understand their child’s emotional and physical
needs, University of Sussex psychologists claim.
Research by Victoria Bourne and Dr Brenda Todd indicates that left
cradling is the best way for a mother to notice and respond to a baby’s
behaviour, such as tears, laughter or big yawns. The position directs
important infant responses to the right side of the mother’s brain, the
hemisphere used for emotional response. Left-sided cradling provides an
advantage in the bonding process by giving the mother fast intuitive
access to the baby’s requirements.
Get the full story here:
http://www.sussex.ac.uk/press_office/media/media383.shtml
