A practical two-day training course in facilitating and coaching with Appreciative Inquiry

Dates and location: 19-20 November 2015, London

Save £100 when you book before 7 October – see below

Do you want to start using Appreciative Inquiry (AI) in change management, organisational development, teambuilding or coaching? This hands-on small-group Appreciative Inquiry training gives you everything you need to start using AI with confidence.

Appreciative Inquiry

Although it’s firmly grounded in the theoretical foundation of AI, this course is about practical, engaging learning and application.

By the end of the two-day course you will be equipped to start using AI in your area of interest, whether it’s community engagement, organisational change, or individual development.

Course outline

Day 1:

  • What is Appreciative Inquiry?
  • The origins of AI
  • Why the appreciative approach works
  • Research supporting the appreciative approach
  • The five principles of Appreciative Inquiry
  • Using the ‘5-D’ model for positive change
  • How to define successful topics for Appreciative Inquiry
  • The secrets of successful appreciative interviews
  • Practical ways of conducting each stage in the process
  • Participating in a hands-on Appreciative Inquiry session

Day 2:

  • How to structure an appreciative coaching session
  • How to be ‘in the moment’ as an interviewer and facilitator
  • Gain practical experience of coaching and being coached using AI
  • How to use scaling and other solution-focused tools in coaching
  • Formats for AI at organisational, team and individual level
  • How to run a large-scale AI event
  • How to persuade AI ‘skeptics’ and build credibility
  • Building an appreciative culture
  • Planning how you will implement AI
  • Appreciative Inquiry as a way of life – benefits and how to cultivate it

What people say about the course:

“The course was very cleverly designed to ensure we fully understood the concepts and had time to practice.

My understanding of AI has really developed due to the course and learning from Andy was a really inspiring experience.

The number of like-minded people was just right, venue was very comfortable and course material was really helpful as well as the practical ideas from the course.

Reflecting a week on – I can recall so much of this course, which is fantastic as the learning has been so meaningful to me and I am looking forward to using many elements of the course in my work.”
Susanne Clarke, Head of Service Excellence, Bournemouth University

“I’ve found it to be one of the most practical and useful courses I’ve ever been on. I use the skills and techniques I learnt regularly and get great results. I couldn’t recommend this highly enough if you are looking for new ways to promote and provoke change in an organisation.” – Steven Houghton-Burnett, Non-Executive Director and Business Angel, CEO of ERIS Technology Limited

“I really enjoyed the 2 days training and gained some practical,flexible, easy to use tools. The training was a good mix of input and a chance to try things out for myself. I felt I could go home and use it straight away, and as back-up a great set of notes and sample sheets to use in different contexts.” – Sara Hagel, Director, West Midlands Quaker Peace Education Project

“Thanks Andy for an excellent couple of days, informative, eye opening and most of all, practical. I highly recommend this course for anyone involved in change of any sort.” Mark Sherwood, Safety Persuasion Workshops

“The course had a great mix of people and experiences, which I found really added to my own personal experience on the course… I really enjoyed the practical nature of the course and felt that experiencing and discovering the AI process really worked well for me.” – Kate Hargreaves, Director, The Clear Thinking Partnership

“Andy did a fantastic job as facilitator and connected with the group from the onset.” – Helena Coxshall, Director of Change Management, Third Sector Hebrides

“We learned practical skills we could use immediately and confidently to achieve fantastic results. The trainers impressed us throughout both with their extensive knowledge and their generosity when sharing their experiences. One key factor for us was that the trainers remained flexible in their delivery to ensure our needs and expectations were met.

The appreciative coaching model was extremely useful as our client group traditionally focus on negatives and problems rather than potential positive solutions.” Andy Jackson, pioneering progressive youth worker

Jump to ‘Comments’ at the bottom of the page for more reviews of the course

About the trainer

Andy Smith Appreciative Inquiry trainerAndy Smith is an Appreciative Inquiry facilitator, NLP trainer and Emotional Intelligence specialist. Originally trained by Anne Radford, he has been facilitating, coaching and training Appreciative Inquiry since 2007. Along the way he has introduced some useful new additions to the AI toolkit.

Andy’s AI clients in the private, public and voluntary sectors include:

gsklogoHandpicked HotelsDefence Academy of the UK

Timings and venue

Day 1: Registration and coffee is from 9am. Training starts at 9.30am and

finishes at 5pm.

Day 2: Training starts at 9am and finishes at 5pm.

Venue: Hampton by Hilton London Waterloo
157 Waterloo Road
SE1 8XA London

Questions? Call Andy Smith now on 0844 284 6372 or email at andy@coachingleaders.co.uk


This is a small-group course with maximum numbers of 14, so email us first at andy@coachingleaders.co.uk or call 0844 284 6372 (from UK)

or +33 (0)5 55 35 64 72 (international) to check that there are places still available.

The course fee is £495 early booking (by 7 October), £595 after that.

Lunch, refreshments and course workbook are included.

Two ways to book:

  1. By invoice and bank transfer (email your details to andy@coachingleaders.co.uk so we can invoice you)
  2. By card via Eventbrite:

Can’t make these dates? Make the next course happen in your city!
If you have four or five like-minded colleagues who also want to learn Appreciative Inquiry facilitation skills, why not club together to bring me to your city? A core group of five or six is usually enough to justify me putting on an open course, as it will attract more participants. I’ll run the course even for five of you as long as I don’t make a loss! Contact me at andy@coachingleaders.co.uk if this might appeal.

In-house Appreciative Inquiry training
This course can also be run in-house. If you’d like to enquire about in company courses and bespoke training, then email Andy Smith today on andy@coachingleaders.co.uk and tell us what you would like us to provide.

10 thoughts on “Practical Appreciative Inquiry training 2015

  • I took two groups of staff through this training a while ago and found it extremely useful. Not only did it provide them with tools to lead change and redesign services in the NHS,it also enabled a change of mindset to be seeded with them.

    Working in the NHS means having to deal with constant change and high levels of negativity. The AI approach allows teams to recognise their value , celebrate it and seek to build success from a positive perspective rather than the usual “this isn’t going well so how do we make it better” approach that we so often expose our staff to in the NHS. Personally experiencing sometimes cynical and jaded teams at the start saying things like “yes but what about ….” to observing that lightbulb moment when the energy sparks and they are excited about their own potential, is a real pleasure, and makes my job as a senior improvement manager so much easier. I always smile when we reach the provocative proposition and it is met with sneers, because we always win that one in the end… it’s the over the top of the trench moment for me!

    Interestingly, this course fits neatly with a customer services model we are currently delivering , so its useful to know that the course links to other agendas within the NHS too. On a personal note, since I undertook the training, I have incorporated the AI approach, the “heliotropic approach” into my day job, using it to support redesign, team coaching and LEAN. Thank you Andy for this great course .

  • It was a great engaging training in which time just flew by and from which I gained sooo much – Appreciative Inquiry is great – highly recommended. It is very inspiring, practical and thought provoking. I came away feeling more committed than I have ever felt to taking action. Thanks Andy – You Rock!

  • I really enjoyed the 2 days training and gained some practical, flexible, easy to use tools. The training was a good mix of input and a chance to try things out for myself. I felt I could go home and use it straight away, and as back-up a great set of notes and sample sheets to use in different contexts.

  • Thanks Andy for an excellent couple of days, informative, eye opening and most of all, practical. I highly recommend this course for anyone involved in change of any sort.

    1. Hi Juliette,

      No courses planned for Leeds at the moment (most of the people asking about the course have been in the South East). Any chance you can make it down to the London course on 19-20 February?

    1. Hi Mike,

      The course is on 18-19 March in Sutton Coldfield, W Midlands, UK (details are in the article above). No further dates set as yet.

      The venue is easily accessible from Birmingham Airport.

  • Interesting and useful course, delivered by an expert in the field.

    I’ve been on Andy’s self-hypnosis and NLP training courses previously. He always stands out for his meticulous research and detailed knowledge of the topic. NB: Andy uses his knowledge to help and support us, *not* to show off.

    I also enjoy Andy’s relaxed style. He keeps the pace up, but you never feel pushed. It’s more a case of Andy creating an environment in which it’s ok to ask questions and get into discussions, but he knows when to move things on .


Leave a Reply

Your email address will not be published. Required fields are marked *